FAQs

Frequently Asked Questions

📦 Orders & Payment

1. What payment methods does Maectech accept?

We accept secure payments via Shop Pay, major credit cards (Visa, Mastercard, AMEX, etc.), Apple Pay, Google Pay, and Amazon Pay.
2. How do I know if my order went through?

You'll receive an order confirmation email shortly after placing your order. If it doesn’t arrive within a few minutes, please check your spam folder or contact us at support@maectech.com.
3. Can I modify or cancel my order after placing it?

If your order hasn’t shipped yet, we’re happy to help with changes or cancellations. Just reach out to us with your order number. Once your order is dispatched, we’re unable to make changes.
4. Do you offer bulk or B2B orders?

Yes, we do! For wholesale, bulk purchases, or business partnerships, please email us at marketing@maectech.com.

🚚 Shipping & Delivery

1. Where does Maectech ship to?

We ship to more than 30 countries. Shipping fees and estimated delivery times will be shown at checkout based on your location.
2. How long does delivery usually take?

Typical delivery times range from 6 to 15 business days depending on your region. Remote areas may take slightly longer. For full details, please visit our Shipping Policy.
3. How can I track my shipment?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track it via the link provided or at 17track.net.
4. Do I need to pay customs duties or VAT?

For most countries and regions, Maectech covers customs duties, shipping taxes, and VAT—customers usually don’t need to pay any extra fees. However, some areas may charge additional customs fees. Please refer to our Shipping Policy for more details.

🎥 Product Use & Support

1. Are instructions included with the products?

Yes, many Maectech accessories come with simple user guides in the box. For extra help, feel free to reach out—we’re happy to assist!
2. Do your mounts and accessories work with other brands?

Yes, Maectech accessories are compatible with most major action cameras. Specific compatibility details are listed on each product page.

🔁 Returns & Warranty

1. What is your return policy?

We offer a 14-day return guarantee. For full details, please see our Return & Refund Policy. To initiate a return, please contact us with your order number.
2. Do your products come with a warranty?

Yes, all Maectech accessories are covered by a 6-month limited warranty against manufacturing defects. This does not cover normal wear or misuse. See our Return and Refund Policy for details.
3. What if I received a damaged or faulty item?

We’re very sorry! Please email support@maectech.com with your order number and photos or a short video of the issue. We’ll help resolve it quickly—either with a replacement or a refund.

🧾 Invoice Requests

1. Can I request an invoice for my order?

Yes. If you need a formal invoice (e.g., for business reimbursement), please contact us with your company details and order number.

📬 Customer Support

1. How can I reach Maectech’s support team?

We’re here to help! Email us anytime at support@maectech.com—we usually reply within 24 hours on business days.